The Never Ending Headache

For the last MONTH (yes, month) Taylor and I have been dealing with a very large headache in our house, and it looks like this...

A couple weeks ago we noticed our fridge not getting very cold. We thought the door had just been coming open so we focused on making sure it was shut and then we left for vacation. Well, we soon found out that was not the issue! When we got back from vacation we noticed a lot of our food (which should have been fine) had gone bad. And I mean really bad.

Needless to say, we decided it was time to call and have the fridge serviced. The headache started by trying to have someone come out and service the fridge. We have a company in town who "guarantees" same day service if you can before noon and prides themselves on excellent customer service. Taylor placed our request at 9:30 and by 11 we had still not heard back. Then he called at 1, and 2, and 4, and 5 and we were told every time that some would be there between 3 and 6. Well, no one came. We had to call the emergency number and were going to be charged extra (those of you who know me can just imagine how upset I was at this point) until the technician showed up and said that he found out our request which had been "lost" and he would only charge us the normal rate. That was nice to hear, but I had a hard time believing the request was lost when Taylor had called 5 times that day!! We found out what was wrong on Friday night (oh yeah, we had to sit around our house on Friday until about 9pm before they showed up!) and were told they couldn't give us an estimation until Monday. Lucky for us, our landlord had left a small fridge in the garage when she left so we have been using that. It just doesn't fit anything so grocery shopping is very tricky.

Then, another headache occurred. Once the technician left we noticed that the linoleum in our kitchen floor had been ripped when he moved the fridge back into place! Ugh. So we called him back and he gave us the e-mail address to send in the complaint. Luckily I called the next morning about my e-mail and our floor was fixed in the next two days.

Then more headache: the part we needed was on back order by Samsung for 2-4 weeks!! Seriously, isn't that ridiculous? Maybe they should make better lasting products. Our landlord is going to pay for the fix and seems to feel really bad about the situation, which is nice, but using the tiny fridge has been a real hassle the last couple weeks. So last Friday, we got a call that the part had come in early (yay, we thought!) and they would be out that afternoon to fix it. The technician came, stayed about 2 minutes changing the part, charged a crazy stupid fee for being there 2 minutes, and then left. We thought that would be end of the headache but it wasn't! We went and played golf that evening and in the 5 hours we were out, the fridge has only cooled 2 degrees. We called the next morning and told them about the issue. The company said a technician would not come out until we manually defrosted the fridge which meant we lost all our freezer food (which actually works!) and left it unplugged for 24 hours. Can you guess what happened after 24 hours? We plugged it back in and nothing was different. O-M-G. I was so mad.

Finally the technician came back out last week and told us that it could be the fan (seriously, could?) so he ordered that part. Taylor was pretty upset and went to the store to talk with a manager to make sure they understood how terrible the situation was. Once the fan came in the technician came back out and replaced the part. Well, guess what? He ordered the wrong part, the one ordered did not fixed the problem, and we are now waiting on a new part. The technician came back out today and put in the new fan, but told us that he thinks the control board he installed previously may be bad. (OMG!) Right when he left I called the service department and left a message for a supervisor to call me. They called me back this morning and Taylor is currently meeting with a supervisor at our house to determine if anything is wrong. As of today, it was been over 4 weeks since our first service. I am trying very hard to not freak out, but I'm not doing the best job. So that is our never ending headache during the last month. The only good thing I can say about this situation is that we are thankful we are only renting and our landlord is being very understanding about the situation and is taking caring of paying for the problem.